Para mim, eu tive esse problema no Ubuntu 18.x, mas meu problema era que meu servidor redis estava executando no 127.0.0.1, mas descobri que precisava executá-lo no meu endereço IP xxx.xx.xx.xx
Entrei na minha máquina Ubuntu e fiz o seguinte.
cd /etc/redis/
sudo vim redis.conf
Então eu editei esta parte.
################################## NETWORK #####################################
# By default, if no "bind" configuration directive is specified, Redis listens
# for connections from all the network interfaces available on the server.
# It is possible to listen to just one or multiple selected interfaces using
# the "bind" configuration directive, followed by one or more IP addresses.
#
# Examples:
#
# bind 192.168.1.100 10.0.0.1
# bind 127.0.0.1 ::1
#
# ~~~ WARNING ~~~ If the computer running Redis is directly exposed to the
# internet, binding to all the interfaces is dangerous and will expose the
# instance to everybody on the internet. So by default we uncomment the
# following bind directive, that will force Redis to listen only into
# the IPv4 loopback interface address (this means Redis will be able to
# accept connections only from clients running into the same computer it
# is running).le to listen to just one or multiple selected interfaces using
#
# IF YOU ARE SURE YOU WANT YOUR INSTANCE TO LISTEN TO ALL THE INTERFACES
# JUST COMMENT THE FOLLOWING LINE.
# ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
# bind 127.0.0.1 ::1 10.0.0.1
bind 127.0.0.1 ::1 # <<-------- change this to what your iP address is something like (bind 192.168.2.2)
Salve isso e reinicie o redis-server.
sudo service redis-server restart
ou simplesmente corra redis-server