Não é possível instalar o IE 10 no novo Windows 7

Comprei um novo Alienware e eles não fornecem suporte para o Windows Update (por que deveriam, na verdade). Vou tentar executar a atualização do IE 10 da seguinte forma:

E, ele fica um pouco na tela acima. Em seguida, mostra este erro:

Como posso instalar o IE 10? Eu já tentei instalá-lo diretamente, mas isso também não funciona?

Obrigado pela ajuda.

Editar:

Último log de erros após a instalação da System Update Readiness Tool:

00:00.000: ====================================================================
00:00.484: Started: 2013/05/12 (Y/M/D) 19:31:22.265 (local)
00:00.515: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.562: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
00:00.624: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.656: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.671: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.687: INFO:    ...and 10.1.0.0...
00:00.702: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.734: INFO:    iexplore.exe version check success. Install can proceed.
00:00.749: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.780: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.796: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.858: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:01.155: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.373: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AC83.tmp\Spelling_en.msu.
00:01.467: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.498: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AC83.tmp\Hyphenation_en.msu.
00:01.529: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:15.788: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:15.835: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1AC83.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AC83.tmp\IE10-support\HardwareBlockingList.xml"
00:16.318: INFO:    Hardware support check succeeded. Installation will continue.
00:16.349: INFO:    Windows 7 operating system detected.
00:16.396: INFO:    Service pack major: 1
00:16.443: INFO:    Service pack minor: 0
00:16.474: INFO:    Service pack name:  Service Pack 1
00:16.739: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:16.771: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
00:16.895: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
00:16.927: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
00:16.958: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:17.051: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:27.129: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1AC83.tmp\IE-Spelling-en.cab
00:27.644: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1AC83.tmp\IE-Hyphenation-en.cab
00:27.737: INFO:    Waiting for 0 prerequisite downloads.
00:29.235: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:29.344: INFO:    No reboot logic message NrApiStart(0), lParam=0x001e2b60 returned 0x00000000.
00:29.797: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:29.906: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:29.968: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1AC83.tmp\IE10-neutral.Downloaded.cab
00:30.015: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AC83.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:30.824: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
01:31.011: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
01:31.058: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:31.089: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:31.214: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:31.261: INFO:    Waiting for Active Setup to complete.
01:31.370: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:31.401: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:32.291: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:40.449: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:40.590: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
01:40.637: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
01:40.793: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
01:41.011: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
01:41.058: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
01:41.183: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
01:41.229: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
01:41.292: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
01:41.354: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
01:41.401: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AC83.tmp
01:41.588: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AC83.tmp, marking for deletion on reboot.
01:41.729: INFO:    Released Internet Explorer Installer Mutex

Editar:

C: \ Windows \ Logs \ CBS \ CheckSUR.log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-12 19:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum       Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum      Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 199
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Editar:

C: \ Windows \ Logs \ CBS \ CheckSUR.log mais recente:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-15 19:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum       Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum      Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 433
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Eu tive exatamente o mesmo erro. 6 horas depois, finalmente consegui instalar o IE 10. Acontece que existem alguns pacotes baixados corrompidos e o IE 10 não pode ser instalado. O pkgmgr.exe é um utilitário para gerenciar esses pacotes.

Isso é o que você precisa fazer. (não documentado em nenhum lugar, é claro) Execute uma janela DOS COMMAND (CMD) como admin e digite os seguintes comandos:

pkgmgr /UP:Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

E você executará isso em qualquer versão que achar menor que a que está tentando instalar (pelo que vejo " 10.2.9200.16437 ") e que você encontrará aqui C: \ Windows \ servicing \ Packages . Esses são os arquivos que estão causando principalmente o problema. Por exemplo:

pkgmgr /UP:pkgmgr /up:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~8.0.7601.17514

Você substituiria 8.0.7601.17514 pelos nomes de arquivos que encontrar na pasta de pacotes que mencionei acima.

Eu segui as instruções de Jose Ortiz e me livrei do código de falha de atualização do IE10 9c59, no entanto, uma correção para as instruções de Jose não apenas tive que pkgmgr / UP: nas versões inferiores do Microsoft-Windows-InternetExplorer-Package-TopLevel ~ * em C: \ Windows \ servicing \ Packages, mas também versões superiores 10 também. a atualização do IE10 se torna bem-sucedida

também um efeito colateral a ser compartilhado: depois de desinstalar as versões inferiores do Microsoft-Windows-InternetExplorer-Package-TopLevel ~, fui solicitado a reiniciar o sistema, depois que meu IE9 caiu para o IE8. então decidi remover as versões superiores do Microsoft-Windows-InternetExplorer-Package-TopLevel ~, tente a instalação do IE10 mais uma vez, para obter êxito.

Depois de ler as respostas e os comentários muito úteis de jose-ortiz, fiz o seguinte quando não consegui atualizar o IE 10 para 11 em uma máquina Windows 7 x64 em que estava trabalhando. Acho que essas etapas também podem ajudar alguém, independentemente de estarem tentando atualizar para o IE10 ou IE11, por isso estou publicando-as:

1. Execute o seguinte:

   FORFILES / P% WINDIR% \ servicing \ Packages / M Microsoft-Windows-InternetExplorer- 8. .mum / c "cmd / c echo Desinstalando o pacote @fname && start / w pkgmgr / up: @fname / norestart"

   FORFILES / P% WINDIR% \ servicing \ Packages / M Microsoft-Windows-InternetExplorer- 9. .mum / c "cmd / c echo Desinstalando o pacote @fname && start / w pkgmgr / up: @fname / norestart"

   FORFILES / P% WINDIR% \ servicing \ Packages / M Microsoft-Windows-InternetExplorer- 10. .mum / c "cmd / c echo Desinstalando o pacote @fname && start / w pkgmgr / up: @fname / norestart"

   FORFILES / P% WINDIR% \ servicing \ Packages / M Microsoft-Windows-InternetExplorer- 11. .mum / c "cmd / c echo Desinstalando o pacote @fname && start / w pkgmgr / up: @fname / norestart"

   FORFILES / P% WINDIR% \ servicing \ Packages / M Microsoft-Windows-IE * .mum / c "cmd / c echo Desinstalando o pacote @fname && start / w pkgmgr / up: @fname / norestart"

2. Reiniciar

3. Instale todas as atualizações de pré-requisitos do IE 11 necessárias aqui: https://support.microsoft.com/en-us/help/2847882/prerequisite-updates-for-internet-explorer-11

4. Reiniciar

5. Execute o programa Windows CheckSUR. Baixe e instale aqui: https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool

6. Instale o IE11 usando o instalador offline. Google "IE 11 Offline Installer" para esse download.

7. Reinicie e você deve ter a versão mais recente do IE

0x80092004 = CRYPT_E_NOT_FOUND.

//
// MessageId: CRYPT_E_NOT_FOUND
//
// MessageText:
//
// Cannot find object or property.
//
#define CRYPT_E_NOT_FOUND                _HRESULT_TYPEDEF_(0x80092004L)

Para corrigir isso, execute a System Update Readiness Tool (KB947821):

https://support.microsoft.com/kb/947821/en-us

Reinicie e tente novamente instalar o IE10.

Passei mais de um dia tentando resolver o erro do Código 9C59 que continuava recebendo ao tentar atualizar o IE 9 para 10 em um sistema Windows 7. A postagem de Jose Ortiz finalmente me permitiu corrigir o problema com o pkgmgrcomando. Para o laptop no qual encontrei o problema, os seguintes comandos corrigiram o problema, permitindo que eu concluísse a atualização com êxito:

pkgmgr /UP:Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521

pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~9.4.8112.16421

Tentei muitas outras sugestões que encontrei em outro lugar antes de finalmente conseguir resolver o problema com a solução que encontrei aqui. Tenho postado todas as mensagens de erro I encontrados em arquivos de log, como o CheckSUR.loge log de eventos do sistema Windows para aqueles que podem questões também têm encontrado relatados com arquivos de ortografia e hifenização no CheckSUR.logarquivo depois de executar a atualização do sistema Readiness Tool.

Aqui está a solução que finalmente funcionou para mim: Instale o IE 11! Haha pegue esse IE 10!

http://windows.microsoft.com/en-us/internet-explorer/download-ie

Eu tive o mesmo erro. Eu estava executando o IE8 (nova instalação), tentei atualizar e falhou. Tentei atualizar para o IE 9 (com êxito). Em seguida, tentou atualizar para o IE11 mesmo erro.

Procurando no arquivo de log c: \ Windows \ IE11_main.log, encontrei este ... Código de saída da instalação: 0x00009C59 (40025) - A cabine neutra falhou ao instalar.

A execução de cada um dos pré-requisitos para o IE11 funcionou individualmente para mim. Existem 6 deles e demorei cerca de 10 minutos ...
https://support.microsoft.com/en-us/kb/2847882